When it is time to give difficult feedback to someone, most of us would rather run in the other direction. Even in the best of situations, it is a challenge to give feedback in a way that makes a difference and does not ruin your day -- and theirs.
Here are 5 simple steps to take when it is time to give someone difficult feedback:
1. Prepare ahead of time.
2. State your observation. Describe the incident and be specific about the behavior that you are addressing.
3. Tell what happened as a result of his behavior, including how it affected you personally.
4. Ask for the person’s views about your observation, outcome and/or assumptions. Then LISTEN.
5. Ask for what you want different in the future.
As hard as it might be to confront a problem by giving feedback, remember that until you address the situation and ask for something different, you are part of the problem, not part of the solution. Good luck!
For over 20 years Susan has been a coach, consultant and corporate trainer. She is the co-founder of the Coach Group of Switzerland.